Knowledge Book

Knowledge Book

                                                            Welcome to Lightuphome Knowledge Book!


We have listed related infromation about the shopping guides  to assist you, if you have any doubts please check this page to find the answers. It also includes all the frequently asked questions from our customers.You can browse as categories you are interested or you can search some information you want to know at knowledgebook by entering keywords in the search bar. If you can not get a satisfied answer please click this iconto submit a request, Our customer will respon your question at the first time.

 

1.Payment Methods Guide

  >Payment Methods Accepted
  >How to contact with paypal center
 

                                                                

2.New User Guide

  >Can i trust lightuphome.com?
  >Does lightuphome.com have MOQ?
  >How to place an order From lightuphome.com?
  >How can i check the status of my order after payment

                                                                                       

3.Shipping And Delivery

  >Shipping Methods Guide
  >Is shipping inculded in prices?
  >Why can not choose my desired courier?
  >How do i save on shipping?
  >Estimated Delivery Time
  >How to contact the DHL about your delivery?

                                                                                         

4.Extra Discount

  >I would like to place a lot orders,how can i do?
  >Can i get any special discount for my order?
  >About Coupon

 

 

                                                                                         

5.After Sales

  >How to cancel an order? Before payment and after payment?
  >Who is responsible for product damage or loss during transit?
  >I have problems in using the product I ordered, please help!
  >Refunds or Exchanges

                                                                                        

6.Troubleshooting

  >I have forgot the password and can not log in.
  >I paid for an order and the order was canceled, why?
  >I want to cancel an order placed wrongly?

  >Do you have a guarantee or warranty? 

                                                                                     

7.How To Drop-ship and Wholesale

  >How To Drop-Ship With lightuphome?
  >What Is The Meaning Of Drop-ship?
  >Fair Use of lightuphome website materials
  >How does the wholesale work?

                                                                                         

8.Taxes,Customs & Duties

  >Taxes on imported goods
  >Will i be charged import or customs duties
  >Why i was asked for a "CPF"number (Brazil Customer)